The Town of Northborough has contracted with East National Water, LLC to replace all the existing water meters and associated reading equipment throughout Town. Customer notices (see below) are being mailed to all residents announcing the mandatory water meter
replacement program starting on or around July 21, 2015.
Upon receipt of this notice customers must schedule an appointment to have their water meter replaced by using this link or by calling 1-800-252-8556. Access to homes and businesses will be necessary to install the new water meter and reading equipment. The installation process takes about 30 minutes to complete during which water service interruption will occur for approximately 5-10 minutes. Customers are asked to secure loose pets, and to make sure that meter area is clear of stored items.
Appointments can be scheduled by calling 1-800-252-8556 Monday - Friday 8:00 AM to 4:30 PM or by scheduling an appointment online using this link.
All East National Water employees are in uniform, have vehicles with placards and have proper identification. Contracted meter installers have undergone a Criminal Offender Record Information (CORI) check performed by the Town of Northborough. These meter installers will have Town-issued photo I.D.’s as shown below. Ask to see these I.D.’s prior to allowing entry into your home or business.
Northborough Town Hall 63 Main Street, Northborough, MA 01532